Arranging the funeral of a loved one, be they a human or indeed a pet, can be an extremely traumatic time. There are many choices to be made and often it is easier to make them at your convenience.

Funeral Shop has been designed by some of the UK's leading Funeral Directors to enable you to choose appropriate tributes from the comfort of your own home and if you so wish to arrange a funeral or pre-pay for your own funeral on-line.

All products can be delivered to any address in the UK and all prices include VAT, postage and packing unless stated otherwise.

Funeralshop is a trading division of United Co-operatives Limited.
Registered Office: Wood House, Etruria Road, Hanley, Stoke-on-Trent, ST1 5NW.
Telephone 01782 279222
Registered in England No. 24764R. VAT Reg No. 403 3146 04.

Privacy Policy
At funeralshop we are committed to protecting your privacy, we use the information we collect process orders and answer enquiries.

What information do we collect?
When you order we need to know your name, shipping address, e-mail address, credit card or debit card number and expiration date. This allows us to process your order.

How do we protect your information?
During the process of placing a order you are offered the use of a secure server. The secure server software (SSL) encrypts all information sent to use including name, shipping address, e-mail address, e-mail address, credit card or debit card number and expiration date.

Do we use cookies?
funeralshop.co.uk uses cookies to enable a better shopping experience. Cookies are small pieces of information stored locally on your computer by your browser. We use cookies to enable you to hold the content of your shopping basket between visits, we do not store any personally identifying information in these cookies.

Disclosure of information: Data Protection
Funeralshop.co.uk utilises the latest in secure server technology to ensure that all personal transactional information is protected.

The information on the form you submit will be held and used by Funeralshop.co.uk or their representative in accordance with the provisions of the Data Protection Act for the purpose of order processing, account administration, statistical analysis, business analysis, marketing and consumer research. You may be contacted by either via e-mail, letter, telephone or other reasonable means of communications to assist us in our consumer research activity.

This information may be used by Funeralshop.co.uk or its business partners to keep you informed of products and/or services that may be of interest to you.

Please note that the information you enter may be transferred outside the European Economic Area for the purpose of marketing. Any transfer of personal information outside of the European Economic Area is done in circumstances ensuring that the information is processed only in accordance with this Privacy Policy and the UK's Data Protection Act. By submitting your order, you consent to this transfer.

If you prefer not to receive such information, or participate in such research check the box at the end of the Data Protection statement before submitting your details.

The information contained in the above terms and conditions is complete at time of publishing. Funeralshop.co.uk reserve the right to amend at their discretion and without prior notice.

If you have any issues regarding disclosure of information: data protection please contact David Mainwaring at david_m@coop.co.uk

Your consent
By using our web site you consent to the collection and use of the information detailed above by funeralshop. If funeralshop decide to change our privacy policy then it will be detailed here.

Statutory rights
None of the above affect your statutory rights as a consumer.

Complaints Procedure
For any complaints or enquiries, in the first instance please contact our Funeral Shop Manager who will respond to your complaint within 3 working days of receipt. c/o PO Box 32, Co-operative House, Civic Centre, Wythenshawe, M22 5UN.

Should your complaint be unresolved, please contact the Customer Service Manager, funeralshop, PO Box 32, Co-operative House, Civic Centre, Wythenshawe, M22 5UN.
Tel: 0161 493 4596 who will respond to your complaint within 3 working days of receipt.

In the unlikely event that your complaint remains unresolved, the National Association of Funeral Directors (Tel. 0845 230 1343 or email info@nafd.org.uk )can help to resolve the problem by offering a free advisory and conciliation service, as well as independent arbitration.